Frequently Asked Questions
Everything you need to know about bringing Gainsville comfort into your home.
What is the standard shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days depending on your location and chosen delivery service.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or upholstered pieces may be subject to a restocking fee.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal. You can also view your order status by logging into your Gainsville account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.
Are your materials sustainably sourced?
At Gainsville, we prioritize sustainability. Our wood products are FSC-certified, and we partner with manufacturers who utilize eco-friendly production processes and recycled materials whenever possible.